Service Agreements

With our in-depth Service Agreements, we offer a wide range of services to meet our client’s diverse needs. Service Agreements give you priority service with guaranteed response times.

Help maintain ISO compliance, extend equipment life, and ensure accurate revenue meter data for settlements and billing

Maintenance Services: Planned maintenance, emergency support, and equipment failure services

PV Site Operations and Maintenance Services: Continuous monitoring of the plant equipment at sites using Trimark SCADA system

Qualifying Reporting Entity (QRE) Meter Data Management Services: Incentive program data reporting

SCADA, Monitoring and Data Hosting Services: On secure servers at Trimark’s data centers in Folsom and Chatsworth, CA

Trimark TENetwork Services: Data communications for remote installations

Maintenance Service Agreements

Trimark provides ongoing Service Agreements to ensure that your equipment operates as expected and meets requirements to participate in open energy markets. With our comprehensive Service Agreement options, we’ve got you covered to resolve any issues that may arise.

  • Meters: Configure, inspect, clean, calibrate, test, battery replacement, and complete Meter and Site Verification (MSVS) forms
  • CAISO RIGs: Monitor, renew SSL security certificates, software updates, system back-ups, inspect, configure
  • SCADA hardware and software: Maintenance, software updates,  and file back-ups
  • Network drops: Inspect equipment and apply manufacturers’ updates
  • MET stations: Clean, calibrate and inspect
  • Emergency support: Resolve equipment failures and provide unplanned maintenance and troubleshooting

PV Site Operations & Maintenance Services

Trimark’s O&M services include monitoring plant equipment using Trimark’s SCADA system.

  • Electric and mechanical maintenance
  • MET station sensor maintenance
  • Efficiency reporting and maintenance

Meter Data Management Services

Trimark can ensure the reliability and availability of data collection from production resources.

  • Meter reading and validation
  • Data submittals
  • Incentive program services
  • SCADA data management

Vantage Hosting

Trimark can host a client’s Vantage and Historian on virtual, secure managed servers in Trimark’s data centers.

  • Maintenance of servers
  • Software updates
  • System backups
  • System replication

TENetwork Services

The TENetwork provides data communications for access to meters, SCADA systems, and other intelligent devices.

  • Secure communications
  • Users’ traffic isolated for privacy

Trimark’s Client Care team monitors clients’ equipment in real time

Trimark Operations Center

Trimark retains all Service Agreements in a detailed database to safeguard the records of all maintenance performed.

Trimark’s Operations Center team monitors clients’ equipment in real time using Trimark Vantage application. This application constantly contacts the equipment to determine if it is online and operating properly.

Trimark Operations Center

Available from 6:00 am to 6:00 pm Pacific Time.

We’ve had annual service agreements with Trimark for several of our power plants for years. Their customer service is always responsive and professional, making sure we get the support that we need. Trimark’s meter and network technicians are sharp and focus on problem resolution, assisting us with CAISO metering and communication requirements.
Brian Barnock, Electrical Project Engineer, Sanitation Districts of Los Angeles County


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Sharp Grossmont SGIP Implementation

SGIP is the self-generation incentive program run by the state of California. Trimark’s responsibility in this project was the overall coordination of metering locations appropriate for SGIP data requirements, hardware specification, subcontractor management, and performance data provider services for SGIP. SGIP is unique as the important data is all local to the plant operation and Trimark was not required to interact with the grid. Payments from SGIP revolve around how much power is created at the approved generator and how much load it took specifically to run that generator.

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Bay Area Rapid Transit (BART)

NCPA, which supplies electric power to BART, contracted Trimark to provide Meter Data Management Agent Services, including daily meter reading and validation of data from approximately 117 load meters located throughout BART’s transit system. These load meters measure BART’s power consumption at key points throughout 107 miles of track and associated high voltage stations, traction power substations, switching stations, gap breaker stations, and passenger stations.

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