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Support & Data Services

Our dedicated team supports continuous operations and decades of compliance with nationwide service contracts, proactive monitoring, and a 24/7 call center.

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Support Reliability and Market Participation

Trimark Operations Center (TOC) offers services to help you operate and manage your resources to avoid downtime and optimize revenue opportunities. That might mean 24/7 site monitoring, equipment maintenance or meter recertification. Or it could be applying data validation services to ensure accurate settlements and capitalize on incentive programs.

Compliance With Confidence

Trimark can monitor your resource’s controls, metering, RIG and/or telemetry to identify issues, then alert you to trouble. You gain time to file an exemption and correct the error which may help you avoid fines and expedite return to market participation.

  • Realtime SCADA and RIG Monitoring to support uptime and compliance (avoid fines)
  • Issue handling for ancillary services (e.g. ADS, AGC)
  • ECN monitoring and support for CAISO telemetry exemption
  • Support deployed control logic and ADS
  • Extended hours and 24/7 telephone support available
  • Alarms, Alerts and Notifications
  • Data reporting and API support for 3rd party O&M service provider.
Help me avoid regulatory trouble

Full SCADA. No Sweat.

Trimark’s Vantage SCADA is the only utility-scale solution that can be deployed in the cloud, a private cloud, and hybrid environments while maintaining full monitoring and operations capabilities.

Sites that fall below NERC’s medium impact requirements can utilize a hosted approach to SCADA. Trimark services include:

  • Host the Vantage Interface on a virtual, secure, U.S. based cloud.
  • Regular Application maintenance to optimize performance:
    • Install software upgrades and enhancements.
    • Replicate real-time data in the cloud for business continuity.
    • On demand professional support for diagnosis, configuration changes, and system utilization.
Ask about hosting

Expedite Return to Operations.

When trouble strikes, Trimark is there to help protect you from revenue or data loss and get back to business.

  • Business Continuity and Disaster Recover includes backups, archival and recovery of operational data and system configuration. We help restore your operating environment to minimize disruptions.
  • Trimark Warranties workmanship of parts installed by Trimark. (Exclusions apply).
  • Warranty Support Services: Provide operational data to support claims against manufacturer warranty.
I need a rock solid backup plan

Ensure Reliability of Your Equipment and Revenue Stream

Preventative maintenance supports equipment uptime and helps avoid lost revenue and penalties. Our support contracts can be structured to include the following services as appropriate for your resource:

  • Planned Maintenance – Servers, RIGs, network drops, revenue meters
  • Support for RIGs delivered on a Trimark Data Gateway, SEL RTAC, or NovaTech Orion
  • Field Services for Meters
  • Outage Coordination with CAISO
  • Update SCADA software
  • Network Security Support
  • Emergency Response
Help me maximize uptime and asset life

Incentives. Rebates. Validation.

As a Meter Data Management Agent (MDMA), Trimark is authorized to collect, validate and report Settlement Quality Meter Data (SQMD) for resource owners, utilities, ISOs, and incentive programs.

Trimark reads meter data via MV-90 then applies standard Validation, Estimation, and Editing (VEE) protocols. Once validated, meter data is delivered for use in performance management, financial settlements (e.g. SCME), and compliance.

Trimark is authorized by the following organization:

  • LCR: Load Capacity Requirements, Southern California Edison, Performance Data Provider (PDP)
  • MassCEC PTS: Massachusetts Clean Energy Center Production Tracking System, Massachusetts Clean Energy Center, PTS DAS Service Provider
  • MassCEC CPS: Massachusetts Clean Energy Center Clean Peak Standards, Massachusetts Clean Energy Center, CPS DAS Service Provider
  • MIRECS: Michigan Renewable Energy Certification System, Michigan Public Service Commission, Qualified Reporting Entity (QRE)
  • M-RETS: Midwest Renewable Energy Tracking System. Qualified Reporting Entity (QRE)
  • NAR: North American Renewables Registry, APX, Qualified Reporting Entity QRE
  • NYGATS: New York Generation Attribute Tracking System, Qualified Independent Party (QIP)
  • SGIP: Self-Generation Incentive Program, California Public Utilities Commission (CPUC), Performance Data Provider (PDP)
  • WREGIS: Western Renewable Energy Generation Information System, Western Electricity Coordinating Council (WECC), Qualified Reporting Entity QRE
I need advice on data services and incentives
  • icon-screen
    Technology Platform Monitoring and Reporting

    Compliance With Confidence

    Trimark can monitor your resource’s controls, metering, RIG and/or telemetry to identify issues, then alert you to trouble. You gain time to file an exemption and correct the error which may help you avoid fines and expedite return to market participation.

    • Realtime SCADA and RIG Monitoring to support uptime and compliance (avoid fines)
    • Issue handling for ancillary services (e.g. ADS, AGC)
    • ECN monitoring and support for CAISO telemetry exemption
    • Support deployed control logic and ADS
    • Extended hours and 24/7 telephone support available
    • Alarms, Alerts and Notifications
    • Data reporting and API support for 3rd party O&M service provider.
    Help me avoid regulatory trouble
  • SCADA System Hosting

    Full SCADA. No Sweat.

    Trimark’s Vantage SCADA is the only utility-scale solution that can be deployed in the cloud, a private cloud, and hybrid environments while maintaining full monitoring and operations capabilities.

    Sites that fall below NERC’s medium impact requirements can utilize a hosted approach to SCADA. Trimark services include:

    • Host the Vantage Interface on a virtual, secure, U.S. based cloud.
    • Regular Application maintenance to optimize performance:
      • Install software upgrades and enhancements.
      • Replicate real-time data in the cloud for business continuity.
      • On demand professional support for diagnosis, configuration changes, and system utilization.
    Ask about hosting
  • icon-exclamation
    Business Continuity/ DR Support

    Expedite Return to Operations.

    When trouble strikes, Trimark is there to help protect you from revenue or data loss and get back to business.

    • Business Continuity and Disaster Recover includes backups, archival and recovery of operational data and system configuration. We help restore your operating environment to minimize disruptions.
    • Trimark Warranties workmanship of parts installed by Trimark. (Exclusions apply).
    • Warranty Support Services: Provide operational data to support claims against manufacturer warranty.
    I need a rock solid backup plan
  • icon-m
    Maintain and Support Installed Systems and Meters

    Ensure Reliability of Your Equipment and Revenue Stream

    Preventative maintenance supports equipment uptime and helps avoid lost revenue and penalties. Our support contracts can be structured to include the following services as appropriate for your resource:

    • Planned Maintenance – Servers, RIGs, network drops, revenue meters
    • Support for RIGs delivered on a Trimark Data Gateway, SEL RTAC, or NovaTech Orion
    • Field Services for Meters
    • Outage Coordination with CAISO
    • Update SCADA software
    • Network Security Support
    • Emergency Response
    Help me maximize uptime and asset life
  • icon-search
    Meter Data Management Services

    Incentives. Rebates. Validation.

    As a Meter Data Management Agent (MDMA), Trimark is authorized to collect, validate and report Settlement Quality Meter Data (SQMD) for resource owners, utilities, ISOs, and incentive programs.

    Trimark reads meter data via MV-90 then applies standard Validation, Estimation, and Editing (VEE) protocols. Once validated, meter data is delivered for use in performance management, financial settlements (e.g. SCME), and compliance.

    Trimark is authorized by the following organization:

    • LCR: Load Capacity Requirements, Southern California Edison, Performance Data Provider (PDP)
    • MassCEC PTS: Massachusetts Clean Energy Center Production Tracking System, Massachusetts Clean Energy Center, PTS DAS Service Provider
    • MassCEC CPS: Massachusetts Clean Energy Center Clean Peak Standards, Massachusetts Clean Energy Center, CPS DAS Service Provider
    • MIRECS: Michigan Renewable Energy Certification System, Michigan Public Service Commission, Qualified Reporting Entity (QRE)
    • M-RETS: Midwest Renewable Energy Tracking System. Qualified Reporting Entity (QRE)
    • NAR: North American Renewables Registry, APX, Qualified Reporting Entity QRE
    • NYGATS: New York Generation Attribute Tracking System, Qualified Independent Party (QIP)
    • SGIP: Self-Generation Incentive Program, California Public Utilities Commission (CPUC), Performance Data Provider (PDP)
    • WREGIS: Western Renewable Energy Generation Information System, Western Electricity Coordinating Council (WECC), Qualified Reporting Entity QRE
    I need advice on data services and incentives

Expert Perspective

Why does their job matter? Trimark team members explain.

Last summer when temperatures topped 117 degrees and power demand reached a record 52 GW, California faced a real threat of blackouts. Our team worked nights and weekends to commission SCADA to control two BESS resources that added 227 MW of critical reserves just in time to help avoid a crisis.

Tom Noble

Engineering Project Manager II

We help customers meet Utility and ISO control requirements. It’s exciting to bring equipment together to work as a cohesive, efficient system.

Yesenia Chavez

Associate Power Control Engineer

Network resiliency is a really big deal for power resources. My Network Engineering team applies robust reliability measures to support security, redundancy, and remote access.

Christian Stevenson

Principal Network Engineer

The systems we design are a small, but critical, part of power generation. We design the ‘brains’ that monitor and control each resource to be reliable and durable – in some very tough environments. I’m proud to do my part to leave a lasting benefit for society.

Vince Brashear

Director of Design and Engineering

I develop control software that simplifies the operation of utility-scale solar power generation and energy storage. That’s key to making renewable energy stable, reliable, and viable – which is how we’ll save the world.

Brian Buhl

Principal Software Engineer

Related Markets

Who’s got your back when commissioning is complete?

Maintaining compliance, avoiding fines, and selling power requires a partner you can trust. At Trimark, “We’ll be there” is far more than our catch phrase. It’s a business philosophy that means we’ve got your back today and tomorrow.

Developers / Independent Power Producers

Maintain compliance; security; and optimal performance for years of reliability.

O&M

Early warnings about RIG, Meter or ECN outages give you time to avoid penalties.

Scheduling Coordinator

Comply with SCME audit and recertification requirements.

Projects

Example Projects

Take a minute to see how Trimark has helped resource owners, EPCs, and ISOs change the electric grid.
View All Projects
Carlsbad Energy Center

Carlsbad Energy Center

Jan 10, 2020

Project Type: 527 MW natural gas-fueled electricity generating plant Location: Carlsbad, CA Client/EPC: NRG Energy Products/Services: Trimark integrated ADS into…

Learn More
Nicolis and Tropico

Nicolis and Tropico

Dec 05, 2018

Project Type: PV rated at 20 MW and 14 MW Location: Tulare County, California Client: Blue Oak Energy Products/Services: SCADA…

Learn More
Terra-Gen-scaled

Terra-Gen Multi-Site Maintenance Service Agreements

Feb 05, 2020

Project Type: Wind sites – over 21 sites Location: CA Client/EPC: N/A Products/Services: Multi-site service agreement with Trimark Operations Center…

Learn More

Angel Fire Solar Energy Center

Jun 26, 2023

Project Type: 15 MW PV/25 MWh BESS Location: Angel Fire, NM Client/EPC: Torch Clean Energy Products/Services: Trimark SCADA including Vantage,…

Learn More

Ready. Set.

Letʼs go!

Need a SCADA system that optimizes revenue?
Need help meeting interconnection requirements?
Want to stay in the market and avoid fines?

Weʼve got you!

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